Terms & Conditions

1. About SafariDubaiPark.com

SafariDubaiPark.com is an independent travel, tours and attractions booking platform that helps customers discover and book experiences in Dubai and the UAE.

We are not the official website of Dubai Safari Park. Attraction names, logos and trademarks belong to their respective owners.

2. Booking Requests and Confirmation

A booking request is not considered confirmed until our team or the relevant supplier confirms availability and, where applicable, payment or other required booking conditions are completed.

Customers are responsible for checking the booking details, including date, time, number of guests, pickup information, selected option and contact details before confirmation.

3. Prices and Availability

Prices displayed on the website are provided for general booking guidance and may vary according to date, availability, ticket type, supplier pricing, pickup requirements, group size or special events.

We aim to keep prices and availability accurate, but final confirmation may be required before a booking is accepted.

4. Payments

Some bookings may require full payment, partial payment, advance payment or payment on arrival, depending on the selected experience. The payment method and required amount will be communicated during the booking process.

Customers should not send payment to an account or contact that has not been confirmed by our official booking team.

5. Customer Responsibilities

Customers are responsible for providing accurate information and following the instructions supplied for their booking.

• Arrive or be ready at the agreed time and location
• Provide a reachable phone or WhatsApp number
• Check age, height, health or activity restrictions where relevant
• Carry valid identification when required by an attraction or supplier
• Follow safety instructions provided by guides, drivers or venue staff

6. Tour Operators and Third-Party Suppliers

Some tours, tickets, transport services and attractions may be operated or supplied by third parties. We may need to share necessary booking information with the relevant operator or supplier so that the service can be delivered.

Service delivery may also be subject to the operational rules, safety requirements and venue conditions of the relevant supplier.

7. Changes to Tours or Attractions

Timings, routes, pickup arrangements, activities, operating hours or inclusions may occasionally change because of weather, traffic, operational requirements, venue instructions, safety concerns, government directions or supplier availability.

Where a material change affects a confirmed booking, we will make reasonable efforts to inform the customer and explain the available options.

8. Cancellations, Refunds and No-Shows

Cancellation and refund eligibility depends on the specific tour, attraction or ticket booked, the notice provided, supplier rules and whether tickets or services have already been issued or reserved.

Customers should review our Cancellation & Refund Policy and any booking-specific conditions provided during confirmation.

Failure to attend a confirmed booking, missed pickup caused by the customer, or late arrival may be treated as a no-show and may not be eligible for a refund.

9. Pickup and Transportation

Where transportation is included or purchased, customers must provide accurate pickup details and remain reachable before the scheduled service.

Pickup times may vary because of traffic, routing, shared transport arrangements or operational conditions.

10. Safety and Participation

Certain activities may involve physical, age, height, health or safety restrictions. Customers should inform us before booking if they have concerns about whether an experience is suitable.

Participation may be refused where a supplier reasonably considers that doing so is necessary for safety or compliance reasons.

11. Website Information

We make reasonable efforts to keep descriptions, prices, images and other website information accurate and useful. However, minor differences may occur between website content and the final service because suppliers can update products or operating conditions.

12. Customer Reviews

Reviews submitted through SafariDubaiPark.com may be moderated before publication. We reserve the right not to publish spam, abusive, unlawful or irrelevant content.

A "Verified Booking" badge is used only when our team confirms a matching booking record.

13. Acceptable Use of the Website

Users must not misuse the website, attempt unauthorized access, interfere with website security, submit fraudulent information, impersonate another person or use the website for unlawful purposes.

14. Liability

To the extent permitted by applicable law, SafariDubaiPark.com is not responsible for losses caused by events outside reasonable control, including weather, road closures, venue closures, government restrictions, supplier interruptions or other force majeure events.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded.

15. Changes to These Terms

We may update these Terms & Conditions when our website, booking processes, suppliers or operational requirements change. The latest version will be published on this page.

16. Contact Us

If you have questions about these Terms or a booking, contact our team using the details below.