1. Information We May Collect
When you contact us, submit a booking request, complete a booking, or leave a customer review, we may collect information such as:
- Your name
- Email address
- Telephone or WhatsApp number
- Country or location information you choose to provide
- Travel or visit date
- Tour, attraction or experience requested
- Booking reference and booking-related information
- Customer review text and star rating
- Messages and enquiries sent to our team
2. How We Use Your Information
Information may be used to provide and improve our services, including to:
- Respond to booking enquiries and customer questions
- Process, manage or confirm bookings
- Provide pre-booking and after-booking support
- Contact customers when clarification is required
- Verify customer reviews against genuine booking records
- Prevent spam, misuse or fraudulent activity
- Improve website content, services and customer experience
3. Customer Reviews
Customers may submit reviews through SafariDubaiPark.com. Submitted reviews are moderated before publication.
A reviewer's email address and booking reference are used privately for administration or verification and are not displayed publicly. A "Verified Booking" badge is shown only when our team confirms a matching booking record.
4. Sharing of Information
We do not sell customer personal information. Information may be shared only when reasonably necessary to provide the requested travel, tour, attraction or booking service, or when required by applicable law or a lawful authority.
Depending on the experience booked, necessary booking details may need to be provided to the relevant tour operator, attraction, transportation provider or service partner so that the booking can be fulfilled.
5. WhatsApp, Email and External Services
If you choose to contact us through WhatsApp, email or another external service, your use of that service is also subject to the privacy practices and terms of the relevant provider.
6. Website Logs, Cookies and Technical Data
Like most websites, our hosting or website systems may process limited technical information such as IP address, browser type, device information, pages visited, date and time of access, and security or error logs.
Cookies or similar technologies may be used where required for website functionality, security, analytics, preferences or improving the user experience.
7. Data Security
We take reasonable steps to protect customer information against unauthorized access, misuse, loss or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for booking administration, customer support, record-keeping, dispute handling, fraud prevention or other legitimate operational requirements.
9. Your Privacy Requests
You may contact us to ask about personal information you have provided to us, or to request correction or deletion where appropriate and legally permitted.
To make a privacy-related request, contact us using the details below. We may need to verify your identity before completing certain requests.
10. Children's Information
Our booking services are intended to be used by adults or by persons acting with appropriate authority for a family or group. We do not knowingly request unnecessary personal information directly from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services or operational practices change. The latest version will be published on this page with an updated revision date.
Al Warsan 4, Dubai, UAE